Covid 19


 

 

COVID 19 Update

Due to COVID-19, we will have shorter business hours, and we will not have any scheduled appointments March 28th through April 12th. This was a difficult decision to make; however, we want to make sure we do our part to mitigate the spread of the virus. Our main goal is and has always been to take care of our families, our team members and our patients. During this time, rest assured that if you need us, we'll be here for you! We are now accepting appointment requests for April 13th.


WHAT YOU CAN EXPECT:

1. New office hours are Monday through Friday from 9am-3pm

2. Our office doors will be locked; however, we have team members onsite that can assist you by calling our main number at 210-691-4733 option 1 for Hausman, option 2 for Potranco.

3. If you need to pick up glasses or contact lenses, we will walk them out to your car. Call our main number when you arrive. 210-691-4733 option 1 for Hausman, option 2 for Potranco.

4. If you have a vision emergency, we have a doctor available to see you. We have a questionnaire that will determine if you can be seen in the office or if it's safer to do a telehealth visit. Review the list below. If you are unsure if your symptoms qualify as emergent care, please, call our office for assistance. 210-691-4733 option 1 for Hausman, option 2 for Potranco.

  • Headaches
  • Broken Glasses
  • Out of Contact Lenses
  • Photophobia (Light Sensitivity)
  • Diplopia (double vision)
  • Flashes
  • Floaters
  • Loss of or Decrease in Vision
  • Veils, Curtains, Spider webs, Fog, etc.
  • Infection
  • Trauma
  • Pain
  • Foreign Body (Something in Eye)
  • Medication Issues (can usually be handled remotely)


5. If you have less than a 90 day supply of contact lenses we can be reordered for you...send an email to care@eye-dealvision.com and we will call you to confirm your order and payment information. If you are out of contact lenses and need a valid prescription see #4.

We are one phone call away...We will survive this...We will get through this together (but 6 ft apart!)!!


Be WELL, Stay WELL, and Keep our COMMUNITY HEALTHY! 

 

 

Caring For You


KEEPING our COMMUNITY HEALTHY

Due to the COVID-19 (coronavirus) outbreak, we are taking precautions as recommended by the CDC-Centers for Disease Control. Our top priority is taking care of our family, patients, and team members. We are doing our best to keep you safe & keep access to vision care available during this time. We understand the situation will be continuously evolving, and we will make necessary updates as the situation requires.

For your convenience, we have created a dedicated email care@eye-dealvision.com for you to send requests for contact lenses orders, medications refills, or any other concern related to your care. We’ve outlined our newly implemented procedures below so that you know what to expect when you arrive at our offices.

WHAT YOU CAN EXPECT:

* All patient/visitors to our office will be sent to a hand disinfection and temperature check area. Anyone with a temperature greater than 99.9 will be asked to reschedule their appointment.
* Additional cleaning for all "patient touch points" (door handles, counter tops, and other high-touch surfaces).
* Our management team is reinforcing our company's illness policies so that all potentially sick employees stay home.
* The entire office is being sanitized multiple times throughout the day. All instruments are sanitized before and after each patient encounter (standard operating procedure).
* Glasses will be sanitized before and after patient handling OUR PATIENT REQUEST:
  • Only bring scheduled patients to the office (1-Accompanied minor per adult or elderly patient).
  • If you recently traveled to any of the high risk countries such as China, South Korea, Iran, Japan, and Europe within the past 30 days, please, delay & reschedule your appointment for 30 days after you returned from your travel.
  • If you have any flu-like symptoms (fever, chills body aches, & trouble breathing), please, delay your appointment for 30 days.
  • If you are experiencing any of the symptoms listed above, and you arrive at our office, we will kindly ask you to leave & reschedule your appointment.
  • Please notify us as soon as possible if you need to reschedule your appointment. This allows us to release your reserved time to another patient.
  • Please be patient…We will follow the procedures for EVERYONE coming to our office. It will take a bit of extra time, and we are committed to doing this for everyone’s safety. Together we will survive & thrive!

    Sincerely,

    Tracie Rogalinski, Director of Operations Eye-Deal Vision, P.A.

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